Kinesis Interactive Design: Frequently Asked Questions

A KICS web site puts all your cinema information into one central databse and then feeds relevant information to your visitors. This means that each cinema's session times are presented seperately and each cinema's weekly email newsletter is unique.

My cinema is a small cinema with a single location and less than 4 screens. Is a KICS web site solution viable for a cinema of this size?

Of course! Your KICS web site works on a pay-as-you-use approach. As a small cinema you may not require all the extra features larger cinemas use. For example, large cinema chains are constantly providing competitions to their customers, as a smaller cinema you may only want to run a competition every few months. Your cinema will also have fewer email subscribers resulting in a cheaper weekly running cost of your web site.

Kinesis has developed systems and pricing policies to ensure that even a single screen cinema can have a professional quality web site.

How long will it take for Kinesis to develop my new web site?

As a rough guide your new web site will be ready 3 to 4 weeks after we have worked out your requirements.

Can you provide Internet Ticketing?

Your KICS web site is capable of providing Internet Ticketing, with some conditions. Many factors determine the viability of Internet Ticketing for your cinema. For more information regarding Internet Ticketing, please see our online tickets page.

What Point of Sale (Ticketing Systems) do you support?

For the fastest implementation Kinesis supports Showcase, Venue, MGS Ticketing and Haxlen point of sale systems. Other point of sale systems may be support and are considered on a case-by-case basis. Please contact us for further discussion.

I have a growing member base, can i transfer them to my new web site for marketing purposes?

Your KICS web site provides great marketing opportunities for your cinema. We can import your existing membership database to your web site providing your members with up to date information, weekly emails, SMS reminders and more.

A friend of a friend thinks that they can do my web site for a cheap price. Why should I consider Kinesis over my friend's friend?

There are many reasons why a KICS web site is a better solution than a quick attempt by a friend of a friend. Firstly, your KICS web site minimises update time which, in the long term, saves you money. Kinesis provides 24 hour, 7 day a week support. Kinesis has proven experience in developing web sites for cinemas allows us to provide far better reliability and overall quality than a back-yard job.

We only recently commissioned a web site development, can you upgrade our existing site to a KICS web site?

In most cases we can utilise parts of your existing site design when developing your new time-saving web site.

Will the web site work in different web browsers and operating systems?

Our web sites are developed to display correctly in all major web browsers, for Windows, Mac and Linux. We adhere to many W3C guidelines and employ well-formed CSS stylesheets to aid our designs. The W3C is an organisation that governs the languages and direction of web site technology.

Does Kinesis take different accessibility options into consideration when creating a web site?

All of our web sites are developed to with accessibility in mind, however our sites are designed to be run on a regular PC or Mac, so they will appear different on PDA's, mobile phones and text-only browsers. We do include appropriate code to allow text-to-speech renderers to correctly read our pages.

You say you offer 24 hour, 7 day support. Are there any hidden extra support charges?

Our 24 hour, 7 day support is subject to certain conditions. These conditions are in plain language and any costs involved are clearly noted. If you require further information about our support plans please contact us.

I don't have a web site at the moment. Why should I bother investing in one?

A web site can help your cinema in a number of ways. Firstly, you can save money with a reduction in phone enquiries by providing an information source that is available 24 hours a day to your customers. You can save money by advertising in less detail in the circular press - the same information is available for very little cost on your web site. In conjunction with your web site you can increase partonage through intelligent use of email and membership programs. There are many more reasons to have a great web site, if you would like to talk to Kinesis about it, please contact us.

How long will the web site last? Will i need to make another one in 12 months time?

Every KICS web site is developed around a 24 month agreements. A little regular maintenance keeps your web site running efficiently. You can continue using your KICS web site after the 24 month contract period is over by switching to a month-to-month agreement. If you get tired of your web site at the 24 month mark Kinesis can upgrade the look of your web site for a great price.

Where are Kinesis located?

Kinesis are located in Richmond, Victoria, Australia. For more information please see our contact page.

How long has Kinesis been operating?

Kinesis commenced business in late 2001.

Who are the staff at Kinesis?

Kinesis is owned and operated by Alex Daniel and Ben Griffin. We are a company made up of a number of independant designers, developers and programmers that are available on demand.

How reliable is your specialised hosting service? Do you guarantee reliability?

Kinesis has partnered with a top Australian hosting company to provide a fast and reliable hosting service. You can be assured of reliability in excess of 99% on a month to month basis with fast speeds and very little problems. Kinesis has purchased and configured servers at a major data center in Sydney, Australia to ensure complete compatibility with our software and web site systems.

Do you provide email services?

Kinesis provides standard email services such as webmail and POP3 when you purchase a KICS web site. We also provide marketing email services such as weekly newsletter emails and promotional emails to your member base.

I don't know much about the Internet, could I administer a Kinesis web site?

If you are able to read this page on your web browser you are able to administer a KICS web site! Kinesis will provide yourself and your staff with complete training to help you get the most out of your web solution.

I would like more information about Kinesis and what they can do for me. What happens next?

That's easy, simple fill in the contact form or call us! See the contact page for available contact options.

Do i require a registered domain name? Can Kinesis help me with this?

Your cinema will require a registered domain name. If you do not have a domain name at present Kinesis is able to provide one for you.

What are the ongoing costs of a Kinesis cinema solution?

The ongoing costs depend on the number of email subscribers your web site gathers and what additional features you use on your web site. We have created the KICS web site pricing structure to ensure that the ongoing costs are affordable for all cinemas.

We will explain all costs clearly during our proposal.